Frequently asked questions

The General Product Safety Regulation — Regulation (EU) 2023/988 — replaces the 2001 GPSD and has been enforced since 13 December 2024. It applies to any consumer product sold to EU consumers, regardless of where the seller is based. Article 9 requires every product page or packaging to display manufacturer details, an EU Responsible Person (when the manufacturer is outside the EU), product identification, warnings, safety information in the language of the consumer’s Member State, and — where applicable — CE marking.

Any Shopify merchant selling consumer products to EU consumers — including EU-based stores and non-EU stores that ship to the EU. Non-compliance exposes you to market-surveillance action and potential delisting by marketplaces.

Safefield scans each product’s title, description, and image with Claude AI and extracts structured GPSR fields — manufacturer details, warnings, safety instructions, CE directives, material composition, age restrictions, and more. You review the output in the admin, edit where needed, and publish it to your storefront via a theme app extension.

We send your product data (title, HTML-stripped description, product type, tags, vendor, options, and featured image) to Anthropic’s Claude API along with the GPSR field schema and category-specific required-field rules seeded in our database. Claude returns a structured JSON object with per-field confidence scores and a short rationale. If overall confidence is below 70 %, we retry with a more capable model and keep whichever result scores higher.

A number from 0 to 100 indicating how certain Safefield is about the extracted data. Three tiers:

• Ready (≥ 80) — ship as-is after a quick glance.
• Review (70–79) — verify before publishing.
• Incomplete (< 70) — manual entry or re-extract. The storefront section stays hidden at this level.

Each individual field also has its own confidence score so you can spot exactly which values need your attention.

The storefront GPSR section is hidden entirely until the product reaches Ready or Review (confidence ≥ 70) and all category-required fields are populated. Safefield never shows partial information to shoppers. You can fill in missing fields manually in the admin and save to lift the product into the Ready tier.

Yes. Every field is editable on the product detail page. Your edits overwrite the AI output in the database; when the storefront renders, it shows your edited values. You can re-extract at any time — re-extraction ignores the cache and runs Claude again.

Required by Regulation (EU) 2019/1020 Article 4 when the manufacturer is based outside the EU. It can be an authorised representative, an importer, or a fulfilment service provider. Safefield will populate this when it can infer a suitable role from the product listing, but you should supply your own authorised representative in the Settings page if your supply chain requires it.

CE marking is required for product categories covered by specific EU directives — for example, Low Voltage (LVD 2014/35/EU), EMC 2014/30/EU, Radio Equipment (RED 2014/53/EU), Toy Safety (2009/48/EC), PPE (EU) 2016/425, and others. Safefield maps your product to the applicable directives automatically and lists them in the extraction. Consumer items like plain textiles, kitchenware, and jewellery typically do not carry CE marking under sectoral law.

At launch the storefront block renders field labels in English, German, French, Italian, and Spanish. Extracted field values (warnings, safety text, etc.) stay in the language Claude produced them in; we do not machine-translate merchant-authored safety text, since regulatory language matters. If you need a different target language, open a support request.

Install the app, run extractions on your products, then add the “Safefield GPSR info” block via your theme customizer (Online Store → Themes → Customize → product page → Add block → Apps). The block reads the gpsr.* metafields and renders them as a collapsible section. It inherits your theme’s typography and hides automatically when confidence is below 70.

Shopify fires a products/update webhook. Safefield deletes the stored extraction and clears the gpsr.* metafields — your storefront section disappears until you re-extract. This avoids showing stale GPSR data that no longer matches the product listing.

All merchant data is stored in EU-based PostgreSQL (Railway europe-west4, Amsterdam). Transport is TLS-encrypted. Shopify webhooks are HMAC-verified. We do not sell, rent, or trade merchant data. Product data sent to Anthropic for extraction is not used to train their models. See the Privacy Policy for full details.

All plans include full AI extraction, all GPSR fields, the theme extension, and exports. The only difference is how many extracted products you can store. Prices in USD, billed monthly by Shopify:

• Free — 25 products, no card required.
• Starter — $19/mo — 250 products.
• Growth — $49/mo — 2,500 products.
• Scale — $99/mo — unlimited products.

Yes. Safefield exports in three formats: a compliance-focused CSV with the legal disclaimer header, Shopify’s product import CSV with the gpsr.* metafields so you can reimport into another store, and Excel with colour-coded confidence cells for internal review.

No. Safefield is an AI-assisted tool that generates merchant-supplied product data. Legal responsibility for accuracy, completeness, and compliance remains with the merchant and, where applicable, the manufacturer or EU Responsible Person. Safefield does not constitute legal advice or official certification. For complex compliance questions, consult a qualified attorney.

Inside the app, go to Plans & billing and switch to the Free plan. Shopify cancels the paid subscription (with proration where applicable). Alternatively, uninstall Safefield from your Shopify admin — any active paid subscription is cancelled automatically.

Shopify fires the shop/redact webhook 48 hours after uninstall. Safefield handles it by deleting all shop-scoped data in a database transaction: your Shop record, every Extraction record for your shop, and your session tokens. Cached extraction hashes expire independently within 7 days.